Inbound Customer Service Agent (Romanian Speaker)

Customer Service · Bucharest, Bucharest
Department Customer Service
Employment Type Full-Time
Minimum Experience Entry-level

We are Kaizen Gaming

 

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe. Being International with a local approach, the company is currently operating in 6 countries, with the Stoiximan brand in Greece and Cyprus, and with its international brand, Betano in Germany, Romania, Portugal and recently in Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment. With People at the core of everything we do, our team of 700+ talented and enthusiastic people fuels our international expansion with their passion, maintaining an "eyes-on-the-customer" approach and a unique OneTeam spirit. Continuous improvement is what we strive for, from professional development to team-bonding activities, while being efficient and making things happen is what our team's minds are set on.  

 

Responsibility has been in our DNA right from the start of our operations, back in 2013. Our wide product offering is adapting to our customers' needs, while ensuring that it remains a solely recreational activity. To this end, besides our extensive sports sponsorships programme across markets that varies from popular teams to Olympic Champions, we also deploy a social responsibility programme that focuses on Technology, Safetainment and Sports.

 

The Role


It is all about communication. More so, the Customer Service (CS) department is the sole company touchpoint, where our members can come into contact with us. As a CS agent, you will be responsible for handling all communications and assisting our members with all their queries and any other issues that may arise. It suggests the front line of our services and as such, one of our greatest strengths.


The role will be based in Athens, Greece, so relocation is required.


Responsibilities


  • Receive customer questions, complaints, and comments (email, phone, live chat);
  • Treat customers with respect and do everything within your power as well within the company's policies to ensure customer satisfaction;
  • Quick and efficient response to the customer via email or phone;
  • Communicate internally with other departments, following pending issues related to customer's requests;
  • Provide outbound services via email and phone;
  • Advanced familiarity with the company's products, promos, policies and changes as required;
  • Update customer database;
  • Cooperation with team/shift leaders & colleagues.

 

Requirements

 

Must have:

 

  • Advanced communication skills;
  • Fluent knowledge of Romanian and English;
  • Give full attention to what other people are saying, take time to understand the points raised, ask questions and respond  appropriately;
  • Ability to convey information and data in written form and in an understandable manner;
  • Service Orientation: Actively looking for ways to help the customer;
  • Multitasking ability is highly appreciated;
  • Good computer & MS office skills;
  • Ability to interact with colleagues;
  • Some previous work-related skill, knowledge, or experience may prove helpful.


Nice to have:

 

  • Product knowledge will be appreciated;
  • Interest in sports and games may prove useful.


We offer


  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance;
  • Commuting expenses.


Equal Opportunity and Workplace Diversity


We are proud to be an Equal Opportunities Employer. Our people are our strongest asset and we focus on attracting and keeping key talent to meet our goals. We acknowledge that all that we have achieved thus far, is nothing less than the solid outcome of our people and their unique talents. We are therefore committed to fostering an environment of mutual respect where equal opportunities are available to all applicants and employees regardless of race, ethnicity, colour, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation and any other diversities.


In our yearly Employee Engagement survey, we pride ourselves on having achieved a score of 94% on diversity, indicating that our employees feel that they are treated fairly regardless of their age, gender, family status, race, national origin, nationality, religion, disability or sexual orientation.


Regarding the data you share with us, you may find and read our Recruitment Privacy Notice.


Join us! 


Kaizen Gaming

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Bucharest, Bucharest
  • Department
    Customer Service
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level